SHIPPING & RETURN POLICY
SHIPPING & RETURN POLICY
Shipping
All Products purchased from the Website, once fulfilled and packaged, are shipped via FedEx Express, next day insured with signature required. The cost of shipping is included in the total cost presented to you at the time you complete your purchase. Once the Product has been given to FedEx, we will then forward you the tracking confirmation details.
Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge, which you must select from an available option or make a request to us at support@brakarbysilva.com. Sunday and holiday deliveries are not available.
Multiple Products ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.
To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
By ordering any Products from us, you agree to any and all applicable terms and conditions of the third-party shipping logistics providers, FedEx, used to deliver Products you order, available here: https://www.fedex.com/en-us/service-guide/terms/express-ground-samedaycity.html, https://www.fedex.com/en-us/trust-center/global-privacy-policy.html.
Returns
Brakar sincerely hopes that you will be satisfied with any Product(s) you purchase from us. However, given that all of our Products, whether Shop Products or Custom Products, take several days to weeks or even months to create, we do not offer any returns or refunds for any of our Products that you purchase.
In the unusual event that you receive a Product that arrives damaged, you must notify us immediately by emailing support@brakarbysilva.com. Such notice must be sent no later than twenty-four (24) hours after you receive delivery, and must include your name, email address, and a picture and written description of the damaged Product. You must also return the damaged Product to us, at the address below, at your cost. We will discard and will not respond to any damage notice that does not comply with these requirements. If your damage notice does comply with these requirements, we will then forward the matter to our insurance provider, AIB Express Logistics. If the insurance claim is accepted, then upon such notice from AIB Express Logistics, we will then notify you via email, at which point we will commence with production of a replacement Product to send to you, free of charge.
Contact Us
If you have any questions regarding our Shipping and Return Policy, please contact us by email at support@brakarbysilva.com or the mailing address below:
Brakar By Silva Inc
55 West 45th St.
New York, NY 10036